Tenant FAQs

Properties are rented on a first-come, first-served basis once a completed application and required fees are received. We recommend applying as soon as possible to secure a property of interest.

Move-in costs vary by property. Typically, tenants are required to pay the first month’s rent and a security deposit prior to move-in. Some properties may also require last month’s rent—this will be clearly outlined before lease signing.

Applicants must be of legal age to enter into a lease agreement, which is generally 18 years or older.

Yes. Security deposits are refundable provided the property is returned in good condition, normal wear and tear excepted, and all lease terms are fulfilled. Deductions may be made for unpaid rent, damages, or cleaning as permitted by law.

A co-signer may be required if an applicant does not fully meet income, credit, or rental history qualifications. All co-signers must meet financial requirements and sign a guarantor agreement.

Applications are submitted online unless otherwise specified. A completed application, application fee, and supporting documentation—such as proof of income and identification—are required for processing.

Rent is typically paid through a secure online tenant portal. Depending on the property, additional options such as automatic bank draft or check/money order may be available.

Review your lease and contact management before acquiring a pet. Some properties allow pets with additional deposits or monthly pet rent, while others have restrictions or breed limitations.

Lease agreements generally hold all tenants jointly responsible for the lease. If one tenant wishes to remain, they may need to requalify on their own or find an approved replacement tenant, subject to management approval.

Most leases require written notice prior to move-out. Please review your lease for the required notice period and submit your notice to vacate in writing by the specified deadline.

Management handles routine maintenance and necessary repairs. Tenants may be responsible for damages resulting from misuse or negligence. All maintenance requests should be submitted promptly through the tenant portal or designated communication channel.