Returning to Rent Ready Standards

Below is the standard turnover procedures followed by Expert Property Management Group, LLC to ensure your property is in optimal condition for new tenants, minimizing vacancy time and maximizing property appeal. Our goal is to maintain and enhance your property's value by ensuring a seamless transition between tenants.

Move-Out Inspection and Assessment

• Tenant Move-Out Inspection: Prior to vacating the property, the tenant will complete a move-out inspection using a provided checklist, documenting the property's condition. This completed checklist will be submitted to our office.

• Property Management Move-Out Inspection: Following the tenant's move-out, a comprehensive inspection will be conducted by our team to verify the tenant's assessment and identify any additional damages beyond normal wear and tear. This inspection will utilize a detailed checklist.

• Security Deposit Deductions: We will assess any damages and determine appropriate security deposit deductions in accordance with the lease agreement and North Carolina General Statute. A detailed accounting of these deductions will be provided to you.

• Property Condition Assessment: We will evaluate the overall condition of the property to identify necessary repairs, maintenance, and cleaning tasks required to prepare it for the next tenancy.

Turnover Procedures

• Professional Cleaning: A professional cleaning service will perform a thorough move-out clean, including all bathrooms, the kitchen, floors, and surfaces, ensuring a welcoming environment for new tenants.

• Light Bulb Replacement: All light bulbs will be replaced with matching bulbs to maintain consistency and a well-lit property. All light fixtures will be dusted and cleaned.

• Smoke and Carbon Monoxide Detector Maintenance: Batteries in all smoke and carbon monoxide detectors will be replaced, and detectors will be tested to ensure proper functionality. Units will be replaced if they are past their recommended lifespan.

• Painting: Necessary painting will be performed, including touch-ups or full repaints as required, using neutral paint colors throughout the property to maintain the property's aesthetic.

• Carpet Cleaning: Carpets will be professionally shampooed to ensure they are clean and presentable, enhancing the property's overall hygiene and appearance.

• Repairs and Maintenance: Any necessary repairs and maintenance will be addressed promptly by qualified contractors. Owners will be notified and approval will be sought for major repairs.

• Landscaping (if applicable): Landscaping will be addressed, including mowing, trimming, weeding, and other necessary tasks, to maintain curb appeal.

Owner Communication and Approval

• Communication: You will receive regular updates on the turnover process via email or phone, keeping you informed of our progress.

• Invoice and Documentation: Detailed invoices and documentation of all turnover expenses will be provided to you, and all records will be kept on file for your reference.

Timeline & Scheduling

• Turnover Timeline: The turnover process typically takes 7 days, though the timeline may vary depending on the extent of repairs or necessary tasks.

• Scheduling: We will efficiently schedule all turnover tasks to minimize vacancy time and ensure a smooth transition for new tenants.

 Owner Expenses and Funding

• All turnover procedures outlined in this document will be completed at the owner's expense. A detailed accounting of all expenses will be provided to you.

Expert Property Management Group, LLC is committed to providing high-quality turnover services to ensure your property is ready for new tenants. Thorough turnover procedures help attract quality tenants, maximize rental income, and protect your investment.