Tenant Information

Congratulations on successfully signing your new lease, and welcome home! We are so excited that you chose our particular property to call home.

Please bookmark this page as it contains useful information that you can refer back to during your tenancy.

Move-In Process

Pre Move-In Payment Requirements

• Initial Rent Payments:

  • Pro-Rated Rent (if applicable):

  • If the lease begins on any day other than the 1st of the month, rent will be prorated based on the number of days of occupancy.

• First Full Month's Rent:

  • The first full month's rent must be paid in full

• Pet Fees (if applicable):

  • Any applicable pet fees as outlined in the lease agreement must be paid in full.

• Security Deposit:

  • Any applicable security deposit as outlined in the lease agreement must be paid in full.

• Payment Methods:

  • ACH - RentecDirect Portal

  • Credit/Debit Card - RentecDirect Portal

  • Certified Bank Check

  • Money Order

  • Important: All funds must be received and cleared by our bank prior to key acceptance.

Utility Transfer

• All utilities must be transferred into the tenants name prior to the move-in date, and documentation provided

Required Documentation

• Fully executed lease agreement, including:

  • Residential Rental Contract

  • Pet Addendum (if applicable)

  • Maintenance Addendum

  • Landlord-Tenant Normal Wear & Tear Addendum

  • Sight Unseen Addendum (if applicable)

    • If the tenant leased the property without viewing it, the signed Sight Unseen Addendum is required.

• Proof of Renter's Insurance

• Proof of an active policy with Expert Property Management Group, LLC listed must be provided.

• Photo Identification

• Proof of Utility Transfer

• Vehicle Make/Model/License Plate Number

Payment Verification

• Payment Processing:

  • All funds must be processed and cleared prior to any transfer of keys or access to the property

• Important: Keys will not be released until all funds have been verified as cleared in our bank account.

Key Release Procedures

• Once funds have been received, key access will be provided via email

• Once keys have been obtained by the tenant(s), the Key Release Policy must be signed

Move-In Inspection

• Once move-in instructions have been provided, a Move-In Inspection request will be generated via zInspector

• Move-In Inspection must be completed within three days

Important Information

• All required funds MUST be received and cleared prior to ANY keys being exchanged.

• Any issues or damage noted upon key acceptance must be documented via zInspector and reported to management immediately.

Rent Payments

• All rent payments from Tenants will be collected via RentecDirect (unless otherwise approved in writing by the Firm).  

  • If Tenant chooses to pay rent via Zelle, there will be a $2.00 transaction fee added to their rent payment to cover the Zelle Transaction Fee charged by First Citizens Bank.  

  • Returned Check/ACH Fee: $35.00

  • Credit Card Convenience Fee: 5.0% of total payment

  • ACH Fee: $0

  • Check/Money Order Payment Processing Fee: $5.00 per check/money order

• Rent will be due on the 1st of each month, and considered late if not received by 11:59pm on the 5th of each month.  Late Fees will be assessed for all late payments at a rate of $15.00 OR 5% of the monthly rent, whichever is greater, based on North Carolina State Law.

Renters Insurance

• • Prior to your move-in date, please ensure that your Renters Insurance policy is active. You cannot receive keys to the property until proof of your Renters Insurance policy has been received.

  • Please ensure the following conditions are met, per your Residential Rental Contract:

    • Expert Property Management Group, LLC AND the landlord are named as “Additional Insured”

    • Coverage for bodily injury and property damage in the amount of $100,000

  • If you need a contact for insurance, please reach out and we will be happy to provide you with insurance agents that we are familiar with.

Utilities

• Unless otherwise noted in the listing, ALL utilities will be the responsibility of the tenant – including, but not limited to, power/electricity, water, sewer, trash, internet, cable, phone, security, etc.  Utility providers will need to be contacted prior to your move-in date and utilities transferred into your name.Failure to connect the utilities in a timely fashion will result in additional charges.  

  • Any required deposits for utility accounts will be the responsibility of the tenant!

• You are welcome (and encouraged) to utilize UtilityConnect as they can ensure you have the proper contacts for utility providers (and can hopefully save you money on some of your utilities). Their services are of no charge to you as the tenant!

  • www.utilityconnect.net/jasonhallrealestate

  • Dedicated Concierge: 469-654-1504

Tenant Maintenance Obligations

• Air Filters are to be replaced by the tenant every three months, per the Maintenance Addendum.  A new air filter is to be left in the air return(s) at the end of the tenancy.  Air filters can be provided by the Firm a set fee of $50.00 plus the cost of the air filters.  This fee is due no later than 3 days after receiving the invoice from the Firm.

• Smoke Detector batteries will be replaced prior to the beginning of each tenancy, as stated in the “Residential Rental Contract”.  Replacement of the smoke detector batteries is the responsibility of the Tenant during their tenancy; however, if selected by Tenant, the Firm will provide and change the smoke detector batteries during the tenancy a set fee of $50.00 plus the cost of the batteries.  This fee is due no later than 3 days after receiving the invoice from the Firm.

• Any burnt out light bulbs are to be replaced at the end of the tenancy, per the Maintenance Addendum.  Replacement of the burnt out light bulbs is the responsibility of the Tenant; however, if selected by Tenant, the Firm will change any burnt out light bulbs at the end of the tenancy for a set fee of $50.00 plus the cost of the light bulbs.  This fee is due no later than 3 days after receiving the invoice from the Firm.

Lawn Care

• Unless otherwise noted in the listing, lawn care will be the responsibility of the tenant.  This includes mowing and any other necessary lawn care to keep the property in the same condition as when the tenant takes possession.

• Lawn care can be contracted out by Expert Property Management Group, LLC.  Payment will remain the responsibility of the tenant, and will be invoiced to the tenant.

• If you are interested in having lawn care contracted out, please let us know ASAP so that we can get this coordinated.  Payment is due no later than 3 days after receiving the invoice from the Firm.

Maintenance/Repair Requests

• In your acceptance email, you received an invite to RentecDirect. Please bookmark the link so that you will have it for future reference. Any and all maintenance requests need to be submitted via your RentecDirect portal. If photos are available, please upload them.

• In the event of a maintenance emergency, please call 919-275-0488 IMMEDIATELY - including, but not limited to - fire, gas leak, flooding, no electricity, no water.

• In the event that maintenance/repairs are scheduled, and you “no show” at the scheduled time, there will be a $75.00 Missed Appointment Fee that will be due within 3 days of receiving the invoice from the Firm.

Lost Keys

• On your scheduled move-in date, you will receive 2 keys to the property. When your lease ends and you return your keys, please ensure that both copies of the keys are returned. If a key is lost or not returned, there will be a $50 lost key fee charged. This payment is due within 3 days of receiving the invoice from the firm.

• If you are locked out of your apartment, we will unlock your apartment with a $50 service fee charge. This fee is due no later than 3 days after receiving the invoice from the Firm.

Lease Violations

• In the event of a lease violation (unauthorized pets, unauthorized tenants, smoking inside the unit, etc), you will be subject to a fine as noted in your Residential Rental Contract. These violations MUST be corrected within 24 hours. Payment of these fines is due within 3 days of receiving notification from the Firm.

  • Unauthorized Pet - $500.00 per pet

  • Unauthorized Occupant - $500.00 per occupant

  • Smoking Within the Unit - $500.00 per occurrence